1. Scope
1.1. This Cancellation and Refund Policy (the “Policy”) sets out the rules for cancelling and refunding subscription and diamond pack purchases made through the App Store in the Dandini iOS application (the “App”) provided by Arda Erem Karagöz (AEK Studio) (the “Provider”, “we”, “us”).
1.2. This Policy forms an integral part of the Terms of Use. Terms not defined in this Policy have the meanings given in the Terms of Use.
2. Billing
2.1. All purchases in the App are made through the App Store. Payments are collected by Apple and charged to the payment method associated with your Apple ID.
2.2. We do not have access to your payment or card details. Invoices and receipts are issued by Apple and sent to the email address registered to your Apple ID.
3. Automatic Renewal
3.1. Subscriptions automatically renew for the same period unless cancelled at least 24 hours before the end of the current period. The renewal charge is made within the 24 hours before the end of the current period.
3.2. If a free trial is offered, a trial that is not cancelled at least 24 hours before it ends automatically converts into a paid subscription.
4. How to Cancel
4.1. You can cancel your subscription as follows:
- open the Settings app on your iPhone or iPad;
- tap your name (Apple ID) at the top of the screen;
- select Subscriptions;
- select the Dandini subscription and tap Cancel Subscription.
4.2. Cancellation takes effect at the end of the current subscription period. You keep your subscription benefits until then, and the subscription does not renew at the end of the period.
4.3. Deleting the App from your device or using “Delete all my data” in Settings does not cancel the subscription. To end it, you must cancel it separately as described in 4.1.
4.4. The Provider is unable to cancel App Store subscriptions on your behalf.
5. Subscription Refunds
5.1. Cancelling during a period does not entitle you to a partial refund for the remaining time; the Provider does not issue partial-period refunds.
5.2. Refund requests for App Store purchases must be submitted to Apple, at reportaproblem.apple.com or through Apple Support. Apple decides refund requests under its own terms; the Provider has no authority over that decision.
5.3. If Apple approves a refund, the subscription benefits and diamonds attached to the relevant purchase may be removed from your account.
6. Diamond Packs
6.1. Diamond packs are consumable digital content credited to your account immediately upon purchase. Diamonds have no cash value and cannot be transferred to another account.
6.2. Except where applicable law requires otherwise, payments for diamond packs are not refunded by the Provider. Refund requests for diamond packs must also be submitted to Apple under 5.2.
6.3. Diamonds granted weekly under a subscription do not roll over to the following week and cannot give rise to any refund or payment claim for being unused.
7. Stories That Fail to Generate
7.1. If a story's text, illustrations or narration cannot be fully generated for a technical reason and the story cannot be delivered to you in full, the diamonds used for that story are automatically refunded to your account in the App. No separate request is needed.
7.2. If you believe an automatic refund has not occurred, you may contact [email protected], quoting the Account ID shown in the App's Settings. Your request will be reviewed against our records and, if justified, the diamonds will be credited to your account.
8. Consumer Rights and Right of Withdrawal
8.1. Under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, consumers generally have the right to withdraw from distance contracts within fourteen (14) days without giving reasons.
8.2. However, under Article 15(1)(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to contracts for services performed instantly in electronic form or for intangible goods delivered instantly to the consumer. Because subscription benefits and diamonds are credited to your account immediately upon confirmation of purchase, and performance begins with the consent you give at the time of purchase, this exception may apply to such contracts.
8.3. Nothing in this Policy removes or limits rights that you have under Law No. 6502 and related legislation or, for consumers habitually resident in the European Union, under the mandatory consumer protection rules of the country of habitual residence, and that cannot be limited by contract. Section 22 of the Terms of Use applies to disputes.
9. Chargebacks and Payment Disputes
Payment disputes are subject to Apple's procedures. If a purchase is reversed or charged back through Apple or your payment provider, the subscription benefits and diamonds attached to that purchase may be removed from your account.
10. Changes to this Policy
This Policy may be updated. The current version is always published on this page. Changes apply to purchases and renewals made after their effective date; if you do not accept a change, you may cancel your subscription as described in Section 4.
11. Contact
Arda Erem Karagöz (AEK Studio)
Address: Maslak Mah. Aos 55 Sok. B Blok No: 4/542, Sarıyer / İstanbul 34485, Türkiye
Email: [email protected]